ServiceFlow Privacy Policy

Last updated: July 3, 2026

ServiceFlow is a field-service operations app for assigning work, viewing job-site details, clocking in and out, and reviewing time entries. This policy explains what information the app collects and how it is used.

Information We Collect

• Account information, such as name, email address, and authentication identifiers.
• Work information, such as assigned jobs, project names, customer/site addresses, notes, and time entries.
• Location information while a user is clocked in, including approximate or precise location used to confirm job-site time, travel time, and clock-in or clock-out reminders.
• Device and app information needed to operate the app, diagnose issues, and maintain security.

How We Use Information

• To let workers sign in and access assigned work.
• To track clock-in, clock-out, and job-site time records.
• To show distance to job sites and support background location updates only while a user is clocked in.
• To sync job, time, and user records with the business account that manages the work.
• To maintain, secure, troubleshoot, and improve the app.

Location Use

ServiceFlow requests foreground and background location permissions. Background location is used only when a user is clocked in so the app can update job-site time, show active tracking status, and remind the user when they may need to clock in or clock out. Users can stop active tracking by clocking out or by disabling location permissions in the device settings.

Sharing

Information is shared with the organization that manages the ServiceFlow workspace and with service providers that operate authentication, storage, maps, notifications, hosting, analytics, and app infrastructure. We do not sell personal information.

Retention

Work records, time entries, and related location records are retained as needed for workforce operations, payroll, compliance, dispute resolution, security, and business recordkeeping.

Choices

Users can update device permissions at any time. Location tracking features may not work if location permissions are disabled. Workspace administrators can manage employee accounts and work records according to their business requirements.

Deletion Requests

Users can request deletion of their account and associated data by following the instructions on the ServiceFlow account and data deletion page.

Contact

For privacy questions, contact jaddoescad@gmail.com.